ServiceNow clients everywhere are investing heavily in their digital transformations. But once the initial implementation dust settles, many organizations face the same challenge: how to keep momentum while balancing backlog, usability, data accuracy, and continuous improvement.
That’s where Veracity Support Services (VSS) comes in.
For nearly two decades, Veracity Consulting has helped clients drive success from their technology investments. With our ServiceNow-focused Support Services, we partner with your team to ensure your platform continues to deliver value long after go-live.
Why Veracity Support Services?
Whether you’re managing backlog, refining your catalog, improving your CMDB, or enhancing user experience, VSS provides the flexible, expert support you need — when you need it.
Backlog Assistance
Clear your backlog and restore operational efficiency.
Our consultants analyze, prioritize, and execute your backlog tasks to accelerate resolution, reduce ticket volume, and boost service delivery speed.
Post-Implementation Support
Ensure a seamless transition from implementation to operational excellence.
We address post-launch issues, refine processes, and optimize your ServiceNow environment for long-term performance, upgradeability and security.
Catalog & Portal Enhancement
Drive adoption through simplicity.
Our experts design intuitive, visually engaging portals and service catalogs that make it easy for users to find and request what they need — improving usability and satisfaction.
CMDB Optimization
Trust your data.
Using the CSDM framework, we clean up inconsistencies, remove obsolete records, and improve data accuracy. We can even help you deploy CMDB governance. A healthy CMDB means smarter decisions, fewer risks, and smoother operations.
Technical Debt Reduction & Upgrade Acceleration
Keep your platform agile and future-ready.
Veracity’s experts help identify and eliminate technical debt that slows down performance, complicates upgrades, and blocks innovation. By cleaning up legacy configurations, streamlining workflows, and aligning your instance with ServiceNow best practices, we help reduce upgrade time and ensure your organization fully benefits from the latest features and capabilities the platform offers.
Organizational Change Management
Empower your people to embrace change.
We help you manage adoption and minimize resistance, so your ServiceNow initiatives deliver measurable results across the enterprise.
Tailored Support That Fits Your Needs — and Your Budget
We custom-design hybrid teams — nearshore, offshore, and onshore — to meet your technical, operational, and financial goals. Whether you need a short-term boost or ongoing partnership, our certified ServiceNow consultants, architects, and analysts bring the expertise and flexibility to match your pace.
Even with limited budgets, we help you prioritize your backlog and maximize impact through creative resourcing and best-practice methodologies.
The Veracity Advantage
Our mission is simple: to help you unlock the full potential of your ServiceNow platform — efficiently, strategically, and confidently.
Ready to Transform the Way You Work?
If you’re ready to accelerate your ServiceNow journey, strengthen adoption, or finally tackle that backlog, Veracity Support Services is here to help.
Visit veracityit.com or reach out to our team today to see how we can customize a solution for you.