Beyond the Blueprint: Why Utilities Need a Client-Side Advocate for Transformation Success
After more than 20 years overseeing major Oracle Utilities implementations across CIS, MDM, NMS, CX, and Energy Management Systems, I've seen a consistent truth: Systems Integrators (SIs) are essential for deploying technology, but their scope-focused approach often leaves utilities unprepared for the massive internal lift. Too often, the critical tasks fall into a "missing middle," leading to the familiar refrain: “We thought the integrator was going to do that.”.