The Ins and Outs of Remote Project Management
I have been doing project management (mostly within the IT space) for going on 20 years. And one of...
Features and Products to Expect from ServiceNow’s Vancouver Release
The beginning of August brought early availability to the latest release of the Now Platform from...
Demystifying the Agile Project Methodology
An Agile project methodology can provide numerous benefits, but simply deciding to implement an...
The Right Way to Go Out of the Box with ServiceNow
For those businesses whose processes fitwithin ServiceNow’s out-of-the-box (OOTB) capabilities,...
How to Best Align to ServiceNow’s Out-of-the-Box Functionality
Earlier this spring, I devoted several blog posts talking about when to know you need a custom...
How to Know Whether Your Project is a Go
One of the most stressful points in a project lifecycle happens weeks before anything is actually...
Insights and Takeaways from ServiceNow Knowledge 2023
A handful of Veracity experts were among the 24,000 members of the ServiceNow universe who...
The Power of Process: Success Through Clear Objectives and Flexibility
How a project gets done can have as big or a bigger impact on a business as the fact that it gets...
A Q&A With ChatGPT About the Future of Artificial Intelligence
It feels like we’ve been talking about artificial intelligence (AI) for years, and that’s because...
How to Avoid Testing Regret
If we had tested better, we wouldn’t be in the situation.