Experts in Utilities

We modernize technologies, improve performance, and create unmatched experiences for customers and employees.

Since 2006, Veracity has partnered with utility companies across the country to solve their most difficult business challenges. Our team of experienced utility delivery and infrastructure experts bring curiosity, flexibility, and transparency to help modernize your business and discover your path to a more efficient and successful future.

How We Work:

Our Proven Process

 

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Align

We start by understanding our clients’ business challenges and needs at a deeper level to then apply the right skillsets, methodologies, and tools to achieve a successful engagement outcome. 

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PLAN

We work collaboratively to prepare for and initiate the engagement so that all stakeholders are on the same page regarding the project’s goals, objectives, and expected outcomes. 

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Deliver

We consult, perform activities, and produce the deliverables needed to achieve the desired outcome, ensuring transparency and alignment throughout the engagement.

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Transition

Our commitment to success means that we focus on achieving the objectives and outcomes of the engagement, equipping our clients with the tools they need for both immediate success and continued growth, even if our direct services conclude.

Powering Utilities Companies and Their Customers

Whether you need to make your internal systems and processes more efficient or are unable to meet customers’ expectations, Veracity has the services to get you closer to success. Our capabilities span customer experience, testing, infrastructure implementation, data and business intelligence, and change management to cover any challenge you may face. 

Oracle Utilities Application Suite of Customer Care and Billing (CCB)
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METER DATA MANAGEMENT (MDM)
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PROGRAM AND PRODUCT MANAGEMENT (PMO)
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ServiceNow Implementation and Consulting
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BUSINESS PROCESS OPTIMIZATION (BPO)
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TESTING AND OUTCOME MANAGEMENT
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OPERATIONAL DEVICE MANAGEMENT (ODM)
  
CUSTOMER SELF-SERVICE SYSTEM IMPLEMENTATIONS
  
ENTERPRISE ASSET MANAGEMENT (EAM)
  

 

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Veracity has been successfully consulting, upgrading, and supporting Oracle Utilities platforms and applications for years as an Oracle partner. We can provide critical customer-centric services around your Oracle systems to modernize your infrastructure, address regulatory requirements, and support your field staff and customer service workforce. 

If you’re already using Oracle systems, our team can partner with you to keep you operating efficiently and test patches and releases to ensure your system is up to date.

Learn More

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Ready to transform your business?

Veracity’s client-centric approach allows us to examine challenges and develop solutions that are tailored to their specific business. Fill out the form to get in touch with one of our experts to see how we can help position you for success both now and in the future.

THE LATEST FROM VERACITY

Learn from our experts, gain insights, and follow current trends in technology and business strategy right here in our blog and newsroom. Subscribe to get the latest from Veracity delivered straight to your inbox.  
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Beyond the Blueprint: Why Utilities Need a Client-Side Advocate for Transformation Success

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After more than 20 years overseeing major Oracle Utilities implementations across CIS, MDM, NMS, CX, and Energy...
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Why Utilities Need More Than a Systems Integrator in Their Transformation

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“We thought the integrator was going to do that.”

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Navigating the Utility Transformation Journey: Ensuring Success Beyond Implementation

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Today's utilities face significant pressures – from modernizing aging infrastructure and addressing regulatory shifts...