Challenge

INK needed to evaluate its legacy digital government vendor model while preparing for the next phase of statewide digital services. Leadership required a clear strategy for vendor models, operating structure, and investment sequencing—without disrupting services or locking into the wrong long-term path.

What Veracity Did

Veracity partnered with INK to shape and lead the Digital Re-Vision program strategy.

• Designed and managed a multi-phase RFI/RFP approach

• Evaluated single-vendor vs. multi-vendor operating models

• Assessed financial processes, revenue flows, and banking impacts

• Helped define future-state organizational roles and responsibilities

• Supported executive and board-level decision making

Strategic Outcomes

• Clear, defensible path forward for digital platform evolution

• Leadership alignment on vendor strategy and sequencing

• A roadmap that balanced innovation, risk, and public accountability

Why It Matters

INK gained a strategy that was grounded, executable, and resilient under scrutiny.