PROOF IN ACTION

Independent Quality Assurance for Opower Customer Engagement

 
Challenge


CACU’s software quality outcomes were inconsistent. QA practices varied across teams, governance was unclear, and testing was often reactive—introducing risk as delivery demand increased.


What Veracity Did

Veracity led a focused QA strategy and governance engagement:

  • Assessed the current SDLC and QA lifecycle across teams and tools

  • Conducted a gap and SWOT analysis against QA best practices

  • Designed an integrated SDLC and QA framework aligned to agile delivery

  • Developed Level 1 and 2 process maps to define roles, controls, and handoffs

  • Created a two-year roadmap to guide phased QA maturity improvements

Results

  • Clear, consistent expectations for QA across the SDLC

  • Improved governance and transparency around testing and quality controls

  • Reduced reliance on late-stage defect discovery

  • A roadmap to mature QA without disrupting delivery velocity

Why It Matters

Quality cannot be inspected in at the end. This work embedded QA discipline into how software is delivered—reducing risk while supporting faster, more reliable change.

 

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