Challenge

MGE was preparing to go live with multiple customer-facing platforms as part of its Enterprise Forward Wave 2 program. With billing, customer service, and field operations impacted, leadership needed additional support to manage go-live risks and stabilize the transition into production.

What Veracity Did

Veracity provided implementation-phase support focused on go-live readiness and stabilization:

• Supported UAT and cutover activities across Oracle C2M, CX, and KloudGin

• Assisted with defect coordination and resolution during critical phases

• Provided functional support to validate production readiness

• Helped surface and communicate go-live risks and dependencies

• Supported transition from implementation into early production stabilization

Results

• Improved coordination during UAT and cutover

• Reduced go-live and early production risk

• Clearer visibility into readiness and outstanding issues

• A smoother transition from implementation to operations

Why It Matters

Go-live is where implementations succeed or fail. Targeted implementation support helped MGE protect customer operations during a high-risk transition.