Challenge

As part of a large Oracle Energy & Water platform upgrade, the utility faced significant go-live risk. The cutover involved hundreds of coordinated steps across business, IT, the systems integrator, and vendors—any failure could disrupt customer service or billing operations.

What Veracity Did

Veracity provided focused implementation-phase support during cutover and stabilization:

• Supported detailed cutover planning and iterative mock executions

• Coordinated real-time issue tracking, escalation, and decision-making during go-live

• Helped align sequencing and dependencies across teams and vendors

• Supported functional readiness validation during the transition

• Guided post-go-live stabilization with daily visibility into issues and impacts

Results

• Smooth cutover with no major service interruptions

• Reduced go-live and early production risk

• Faster stabilization and issue resolution

• Clearer coordination across teams during the most critical phase

Why It Matters

Go-live determines whether an implementation succeeds or creates lasting disruption. Disciplined cutover and stabilization support ensured this platform entered production safely and predictably.