ALIGN
Our holistic approach to your IT strategy ensures your technology and leadership teams are in sync.
TEST
Professional testing throughout a project’s development lifecycle ensures the right outcomes, helping you meet your goals.
GOVERN
Building a governance model, prioritizing and continuous monitoring are keys to project success.
Program & Project Management (PMO)
Veracity's PMO solutions ensure that a new technology implementation includes the necessary structure, procedures, methods and support mechanisms, and that it is seamlessly executed.
-
Our seasoned PMO team has decades of experience in both federal and commercial organizations.
-
Our proven processes and strategies are applied to ensure desired outcomes are met or exceeded.
-
We can work side-by-side to supplement your existing PMO team, provide a full team, or even design and build a PMO for your organization.
-
If you have an existing PMO, we provide a methodology to assess the maturity of your PMO and develop plans for improvement.
-
Veracity has an experienced, certified team of ServiceNow experts, developers, architects and analysts ready to provide project and program management services for all your ServiceNow platform needs.
Business Process Optimization (BPO)
BPO helps businesses ensure the dollars spent toward major system replacements or upgrades achieve the anticipated results. Our BPO experts work with you to define and execute an optimization strategy that clearly defines the desired outcomes, reduces defects and costs, and reaches your goals. Our BPO team will create a strategic-level understanding of your issues to help you solve your toughest business problems. We do this by:
-
Conducting interviews throughout your organization to understand and document the desired results.
-
Translating this vision into customized, actionable steps with success metrics.
-
Leveraging requirements and use cases to jump-start quality assurance with test cases.
-
Working closely with the development team to manage the process and ensure high-quality, accurate deliverables.
Testing & Outcome Management
Organizations that have adopted new technologies require testing and outcome management and should regularly measure performance to ensure everything is working to expectations over time. Investments in governance, Quality Assurance (QA) testing, as well as test automation, save money long term by reducing defects and ensuring your team is adhering to best practices.
-
QA and User Acceptance Testing (UAT) help to identify, manage, report and resolve system defects. Our professional QA practice keeps your business humming while proactively mitigating risk, containing costs and accelerating schedules without sacrificing quality.
-
QA should never operate in a silo, so we work collaboratively with developers, project managers and other cross-functional teams to provide leadership and best practices throughout the project.
-
Test automation can provide significant efficiencies through the use of automation software to control and improve test execution.
-
Dashboards and reporting provide a clear view into your implementation and testing, keeping defects from falling through the cracks and helping you build a plan for developing future customer-centric applications and services.
of IT leaders report data silos create big challenges to digital transformation initiatives
expected industry growth for global technology in 2021, a 4.2% increase from 2020
IoT devices around the globe by 2023
of consumers use mobile devices to connect with businesses for customer service
Managed IT Services
Technology is a critical investment for your organization. To ensure your platforms and end-users are properly supported, you need a flexible, experienced team of IT professionals by your side.
Our managed services include ticketing and user service for both hardware and software to ensure your investments and end-users are effectively supported. We offer phone support, onsite implementation, help desk and end-user support.
The team provides expertise in DevOps and automation methodologies to ensure software development projects are delivered with high efficiency and avoid delay-causing silos.
We also have a team of ServiceNow experts in ITSM, HR, CSM and Now Platform implementation. Other managed services include database and system administration, application development support, cloud system management, and a full range of business continuity, disaster recovery and backup services.
