Digital experiences propel your customer engagement rates to new heights.
Going digital isn’t just a trend; it’s essential for businesses to survive and thrive. Companies that invest in modernizing their platforms, systems and operations see immediate improvement in customer engagement, less churn and a higher return on their investment.
Whether you're looking to replace your legacy core system with a new platform, implement a ServiceNow application, or upgrade to a new version, the Veracity team has industry-specific experience to help you transform your technologies and customer journeys. Some of the benefits our customers see include:
Significantly reduced manual processing times with solution architecture, a segmented data strategy, expanded use of current technologies, and more.
Improved Project/Program Management Office (PMO) operations by providing resources and developing a governance structure for the PMO.
Identified and provided a corrective action plan for a highly complex business issue through our Business Process Optimization (BPO) team
Implemented, updated and supported multiple ServiceNow applications with our expert ServiceNow developers and architects.
Decreased the number of incoming service calls, improved service, and minimized manual entry after the implementation of a new online customer portal.
Veracity completed an 8-year IT and business transformation plan to replace most of the utility company’s key legacy systems, including meter data management (MDM) and customer care and billing (CCB), providing implementation, project management, testing and reporting solutions. The project - which merged two companies and 1.6 million customers to a single platform - was completed on time.
The FDIC needed new solution architecture, a data strategy, and to expand the use of their existing technologies. Veracity reduced their average processing time by up to 80%, and file type processing was reduced from two weeks to only 12 minutes.
After a mandate from the USDA to modernize their technology systems, a division of the USDA’s Agricultural Marketing Service embarked upon a massive upgrade with Veracity and ServiceNow. Still in progress, the upgrade is expected to result in cost savings of nearly $4 million per year.
We dive in deep to understand your biggest challenges and use our experience in technology development, project management, testing, and innovation to create and execute a strategic plan and with both accountability and vision.
To drive real transformational change, you need a trustworthy partner who can jump in and deliver a project whenever there is a need – not necessarily at the beginning.
Our delivery professionals are flexible problem-solvers who can add value during any stage of your project’s lifecycle – from the top-down, or the bottom-up.
Veracity conducts on-prem, iPaaS and SaaS implementations for a wide variety of program and service transformation projects including ServiceNow platform implementations and updates.
If your company needs to upgrade your current system to a new version, our implementation specialists work with your vendors to integrate, manage and test enhancements to ensure a successful release.
Companies that invest in the customer experience see improved engagement, less churn and higher return on investment. We can help you transform your end-user experience to take your customer engagement to new heights.
It starts with a unified view of your customers so we gain a better understanding about who they are. This information is then used to create a seamless, personalized, digital experience that connects with your customers as they interact with your brand across a variety of digital formats.
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