Give your customers the modern experiences and personalized service they deserve. 

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We help utilities large and small update their core systems and supporting interfaces with modern processes that enable digital customer experiences. 

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Utilizing data insights from your meters and customer information system may seem overwhelming. We make the complex simple with superior project and program management. 

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We seek to understand your needs first, which allows us to recommend and deliver tailored solutions, solving your unique business challenges.

Your service is only as strong as your infrastructure

For nearly 10 years, we've been helping utility companies meet the demands of the customers they serve by transforming and modernizing physical assets, platforms and internal processes. 


From the meter to the mainframe, utility companies across the country are modernizing their business to help improve processes, streamline operations and better serve today's digital customers.

But the road to success isn't always clear.

Our team of utility experts bring curiosity, flexibility and transparency to help discover your path to a more efficient and successful future. 


Our team's specific expertise in utility company Digital Transformation can help move your systems to the modern age with confidence. 

Our Program and Project Management (PMO), governance and vendor management experts can reimagine and reconstruct your customer interface - all while effectively managing multiple vendor integrations - to ensure a more robust customer experience and successful business transformation.


Data is at the core of every utility company, but accessing and acting on this data is often more of a roadblock instead of an express lane to success. We unlock the power of your data, leading you to insights that drive transformation and revenue.


Utility providers are beginning to enter a new era of energy management as consumers become more informed and energy sources become more varied. We can help you navigate this, creating a strategy that allows you to lead the industry through innovation and flexibility.


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Successful projects rely on professional testing. 

Modernization is a journey, and it comes with a lot of moving parts that require frequent testing and validation. Our professional QA and UAT testing teams unburden your internal resources from having to do so, letting them focus on what matters most: creating value.  


From corporate governance and risk management to industry compliance and audits, we bring an additional layer of security and preparedness to all your regulatory needs. 


Whether it's cloud migration, grid management or outsider threats, our security experts ensure your systems and infrastructure are protected from any internal or external vulnerabilities. This reduces risk, improves your security posture and ensures compliance 365 days a year.


Don't let the audit cycle burden your team or your organization. We can automate this process to find any potential weaknesses before they become real problems - and help resolve any issues that are found - so you can focus on performance and customer satisfaction. Don't worry; we got this. 


We know what it takes to successfully merge two utility companies into one. There's a lot of layers and a lot of risk at stake, but our governance and compliance experience in the utility industry runs deep. We mitigate the chaos, remove the roadblocks and manage all the change so the merger is successful from day one. 

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RESULTS FROM OUR MOST recent energy engagement

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SIT and UAT test cases

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Defects managed

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Business requirements

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Hours testing CC&B systems 


Utility and energy companies alike collect a ton of data, but are limited in how they access and act on it. Most of your time may be spent cleaning or organizing data across silo'd departments, leaving little to no time to make insights-driven decisions that can transform customer experiences. Veracity puts intelligence at your fingertips and helps you take immediate action. 


We help establish methodologies and procedures for managing your data. An enterprise-wide governance strategy ensures your decisions are made with reliable data, giving you the confidence that you’ll meet your business goals.


Use data to spot trends and better predict customer behaviors. Predictive models can help you adjust your business strategies in real-time, responding to customer and stakeholder needs before issues arise. 


Our dashboard and visualization tools make it easy to consume and utilize critical information at every level of the enterprise. 
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Testing and measuring the performance of your new technologies, upgrades and integrations ensures their successful implementation, and that they continue to work over time. Our utility team's extensive experience in Quality Assurance (QA), User Acceptance Testing (UAT), System Integration Testing (SIT) and Test Automation methodologies has helped energy companies improve the customer experience, save time and money, reduce defects and ensure the clients' teams are adhering to best practices.


Veracity recently completed an 8-year IT and business transformation plan for a large, regional energy provider. Our team replaced key legacy systems, including meter data management (MDM) and customer care and billing (CC&B), and provided implementation, vendor management, project management, testing, merger and acquisition change management, and reporting solutions.


QA, UAT and SIT should never operate in a silo, so we work collaboratively with developers, project managers and other cross-functional teams to provide leadership and best practices throughout the project.


Test Automation can provide significant efficiencies through the use of automation software to control and improve test execution. Our Test Automation methodologies provide a testing strategy and governance framework to ensure your automation practices are consistent with your company's goals and are utilized enterprise-wide. 


Data intelligence viewed through dashboards and reporting can highlight the critical implementation data, keeping defects from falling through the cracks and helping you build a plan for developing future applications and services.

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Veracity was a key part of our IT modernization project. If they couldn’t keep up with testing, if they didn’t find defects like they did, this project wouldn’t have gone well.
Gail Allen
Business lead and project manager, Evergy (formerly KCP&L)
“It’s about the overall leadership and instinct we get from Veracity. When you apply that daily, it’s hard to put a value on that.”
Utility VP / CIO



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Get Started Today

Take the next step in transforming your business, scaling your resources, reducing risk and cost, and driving revenue quicker. Contact us today for a free exploratory discussion about your biggest challenge. Don’t worry: We got this.