Isaac Torkelson

As the Director of Delivery for Veracity's ServiceNow practice, Isaac is an experienced leader and expert across the ServiceNow ecosystem.

The Right Way to Go Out of the Box with ServiceNow

For those businesses whose processes fit within ServiceNow’s out-of-the-box (OOTB) capabilities, that functionality is absolutely the right way to go. And even if you don’t think your processes align, it may be worth reevaluating to better align to ServiceNow’s offering.

How to Best Align to ServiceNow’s Out-of-the-Box Functionality

Earlier this spring, I devoted several blog posts talking about when to know you need a custom...

Pitfalls to Avoid Before Building a ServiceNow Custom Application

If your business leverages processes that align to the out-of-the-box ServiceNow platform, that’s...

Three Reasons to Consider a ServiceNow Custom Application

ServiceNow’s out-of-the-box (OOTB) functionality is exceptional, but no software is right for every...